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Please note: An actual e-mail to inquiries would have active .html links to websites, and other minor enhancements that would be visible on any e-mail reader. I have removed those in this example to permit you to focus on the content of my writing style, rather than my technical expertice in setting up an e-mail.

E-Mail Responses

Thank you for contacting us via Jonsered. Your message was forwarded to our company, as we are the Jonsered importer and representative for the East, South and Midwest United States.

Jonsered products are sold exclusively through authorized, independent power equipment dealers, where you can obtain service, parts, accessories and advice regarding your particular requirements.

(Space for custom responses for common customer questions - See examples below)

The authorized Jonsered dealers nearest you are:
-

(Space for closest Jonsered Dealer contact information,
specials offered, or custom responses if no zip code was provided)

-

Please note: we cannot guarantee that the dealer will have what you require in stock. (If not, they can order it for you.) We recommend that you phone ahead.

Your Jonsered dealer is your local resource for any information regarding our products. If you should require any further assistance, please feel free to contact us at this address.

Thank you,
Customer Service Dept.
Tilton Equipment Company
Jonsered Importers Since 1969
www.tiltonequipment.com

The information contained in this email and any files transmitted with it may be confidential and/or legally privileged. It has been sent for the sole use of the intended recipient(s) and shall be maintained in confidence and not disclosed to third parties without the written consent of the sender. If the reader of this message is not an intended recipient, you are hereby notified that any unauthorized review, use, disclosure, dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error and are an authorized dealer or vendor of Tilton Equipment Company, please contact the sender by reply email and destroy all copies of the original message. If you are neither an authorized dealer or vendor of Tilton Equipment Company, please destroy all copies of the original message.

General Prepared Responses

We have attached our current fuel/oil mix recommendations sheet to this e-mail for you to review. Please note, gasoline mixtures in the United States have changed over the years with the addition of ethanol and other additives, so what is suggested in older Jonsered manuals may not always be correct.


In order to send you a catalog via mail, we require a valid mailing address, including ZIP code. Your inquiry lacked some of that key information. Please respond to this e-mail with a physical address, or visit our official Jonsered site for the eastern half of the United States at www.JonseredPower.com to view the current line of Jonsered Power Equipment and accessories available, including the newest additions to the Jonsered family which may not yet be in our physical catalog.


Although your Jonsered (Model Number) is an older model, commonly replaceable parts, such as saw chain, guide bars, sprockets, spark plugs and other parts and accessories can be purchased or ordered through your local authorized Jonsered dealer.

However, parts unique to that model Jonsered, such as pistons, handles, etc are in limited supply. Your local authorized Jonsered Dealer may have them in his own private back-stock, or salvaged from chain saws traded in for a new Jonsered. Please check with them. In the event that they do not have the parts your are looking for, we have attached a listing of dealers who are known to handle obsolete Jonsered Parts for you to contact.

-or-

However, parts unique to that model Jonsered, such as pistons, handles, etc are no longer available as new. Your local authorized Jonsered Dealer may have them in his own private back-stock, or salvaged from chain saws traded in for a new Jonsered. Please check with them. In the event that they do not have the parts your are looking for, we have attached a listing of dealers who are known to handle obsolete Jonsered Parts for you to contact.

-or-

Parts for the Jonsered (Model Number) are still in stock and are available to order through your local authorized Jonsered Dealer.


We are sorry, but at this time we do not provide service manuals or illustrated parts lists to individuals outside our national dealer network due to liability concerns. Please take your Jonsered to your local authorized Jonsered dealer for servicing and repairs to ensure the safe, reliable operation of your Jonsered.


We are sorry, but we do not provide pricing for our products over the internet. Please contact your local authorized Jonsered Dealer to find out what the price of the part is. If it is not in stock, they can easily order it for you, along with replacement saw chain, guide bars, sprockets and other key Jonsered accessories.


We are sorry, but we cannot diagnose or offer repair advice via e-mail due to liability concerns. Please take your Jonsered to your local authorized Jonsered dealer for proper repairs and maintenance to ensure its safe, reliable operation.


Operator's manuals for newer Jonsered Power Equipment such as your (Model Number) can be downloaded for free at www.JonseredPower.com . We have attached our current fuel/oil mix recommendations sheet to this e-mail for you to review. Please note, gasoline mixtures in the United States have changed over the years with the addition of ethanol and other additives, so what is suggested in older Jonsered manuals may not always be correct.

General Dealer Space Responses

Your e-mail inquiry lacked a valid ZIP code. In order to assist you further and direct you to your nearest authorized Jonsered dealer, we require your town's five digit ZIP code. You may reply to this e-mail with a ZIP code and any further questions you may have, or go to our online dealer locator at the official Jonsered site for the eastern half of the United States, www.JonseredPower.com


**NOTE: Dealers designated with two stars are taking part in our Special Fall "Bag It Or Drag It" Trade-In Promotion, going on right now. If you have an old, complete chain saw, (working or not) you can trade it in on a powerful Jonsered CS 2152C, CS 2159C, CS 2166 or CS 2172 chain saw and save some green. Please contact the participating dealers for more information on this and other great Jonsered deals.